Return & Refund Policy

Customer satisfaction is our priority. If you receive a damaged, defective, or incorrect item, we are happy to assist you.

Return Eligibility

You may request a return if:

• You received a damaged or defective product.
• You received the wrong item.
• The product has a manufacturing defect.

Return Conditions

• Return requests must be made within 3 days of receiving the order.
• The product must be unused and returned in its original packaging.
• Photos or videos may be required for verification.

Refund Policy

• Refunds are processed after the returned product has been inspected.
• Approved refunds are usually completed within 5–10 business days.
• Shipping charges are generally non-refundable unless the mistake was made by Khizma.

Exchange Policy

Eligible products may be exchanged depending on stock availability.

Non-Returnable Items

Returns may not be accepted for:

• Used products.
• Products damaged due to misuse.
• Items returned without original packaging.
• Personal care or hygiene products where applicable.